Santa Cruz Answering Service

HOME REPAIR: An individual with a busy remodeling and home repair business works out of his home, but is usually out on the job during normal business hours. He uses our answering service to take message for him unless the caller wants a quote immediately. In that case, we put the caller on hold, reach the repairman on his cell phone, and then patch the calls together. He likes the service because it gives him a bigger company feel.
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MEDICAL PRACTICE: A busy medical practice uses our service in a number o ways. If their lines become overloaded during the day, we take the overflow calls, and fax the messages back to the office immediately. During their lunch hour we take the calls and fax them back to the office when they check back in. Outside of business hours we take all their calls and for routine matters, the messages are held and faxed to them at the start of their business hours the next day. For calls where the caller requests an immediate conversation with the doctor, we reach the on call doctor by caller her cell phone, then her residence. If we are unable to reach the on call doctor, we then call the next doctor on the list, and keep trying until we reach one of the doctors in the office.
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CRISIS LINE: A women's crisis center uses us to take their calls 24 hours by 7 days. The callers who are reporting violence are patched through to the first available counselor.
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IN THE FIELD: A busy carpet cleaning business with vans in the field uses our service to take their calls and for those callers wanting a quote or immediate service, we alphanumerically page the message to the next carpet cleaner on the list who then returns the call immediately.
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ONE-PERSON OFFICE: An attorney with a small office and no receptionist uses our service during the day to screen his calls. We get the caller's name and what the call is about. We then place the caller on hold, and make a call to the attorney's back line and relay the name and message. If he wants, the caller is patched through to him. If he does not wish to take the call, or is not there, we tell the caller we are unable to reach the attorney, but will deliver the message as soon as possible.
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RADIO DISPATCH: A water company uses are our service to receive calls about water leaks, and other similar problems. We then use their radio at our radio console to dispatch the repair truck to the site to repair the problem.
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'O' FOR OPERATOR: A psychologist uses our service during the day when she is in session. She has a scripted greeting which her callers hear. The message gives them the choice of leaving a message, or if it is an urgent matter, of reaching a live operator. If the caller reaches our operator he or she takes the message, and tells the caller that the psychologist will call immediately after her current session is over.
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VOICE MAIL WITH PAGING: A real estate appraiser who is always in the field has a voice mail service with us. The voice mail gives the caller the option of leaving a message, and if the matter is urgent can have the appraiser paged. Upon receiving the page, the appraiser calls her voice mail, retrieves the message, and returns the call.
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		Who uses an answering service, and how do they use it?

		We at Santa Cruz Answering Service pride ourselves on our flexibility, our ability to customize our services to fit the varied needs of our clients. Please check out these examples of what we provide to several different clients of ours. If you see something below that you would like us to do for you, or have any questions or ideas on how we can service you, please contact us. We go to great lengths to insure excellent quality of service for our customers.
		HOME REPAIR: An individual with a busy remodeling and home repair business works out of his home, but is usually out on the job during normal business hours. He uses our answering service to take message for him unless the caller wants a quote immediately. In that case, we put the caller on hold, reach the repairman on his cell phone, and then patch the calls together. He likes the service because it gives him a bigger company feel. back to menu MEDICAL PRACTICE: A busy medical practice uses our service in a number o ways. If their lines become overloaded during the day, we take the overflow calls, and fax the messages back to the office immediately. During their lunch hour we take the calls and fax them back to the office when they check back in. Outside of business hours we take all their calls and for routine matters, the messages are held and faxed to them at the start of their business hours the next day. For calls where the caller requests an immediate conversation with the doctor, we reach the on call doctor by caller her cell phone, then her residence. If we are unable to reach the on call doctor, we then call the next doctor on the list, and keep trying until we reach one of the doctors in the office. back to menu CRISIS LINE: A women's crisis center uses us to take their calls 24 hours by 7 days. The callers who are reporting violence are patched through to the first available counselor. back to menu IN THE FIELD: A busy carpet cleaning business with vans in the field uses our service to take their calls and for those callers wanting a quote or immediate service, we alphanumerically page the message to the next carpet cleaner on the list who then returns the call immediately. back to menu ONE-PERSON OFFICE: An attorney with a small office and no receptionist uses our service during the day to screen his calls. We get the caller's name and what the call is about. We then place the caller on hold, and make a call to the attorney's back line and relay the name and message. If he wants, the caller is patched through to him. If he does not wish to take the call, or is not there, we tell the caller we are unable to reach the attorney, but will deliver the message as soon as possible. back to menu RADIO DISPATCH: A water company uses are our service to receive calls about water leaks, and other similar problems. We then use their radio at our radio console to dispatch the repair truck to the site to repair the problem. back to menu 'O' FOR OPERATOR: A psychologist uses our service during the day when she is in session. She has a scripted greeting which her callers hear. The message gives them the choice of leaving a message, or if it is an urgent matter, of reaching a live operator. If the caller reaches our operator he or she takes the message, and tells the caller that the psychologist will call immediately after her current session is over. back to menu VOICE MAIL WITH PAGING: A real estate appraiser who is always in the field has a voice mail service with us. The voice mail gives the caller the option of leaving a message, and if the matter is urgent can have the appraiser paged. Upon receiving the page, the appraiser calls her voice mail, retrieves the message, and returns the call. back to menu